Support

ZenPaws: Cat Games

Write to zenpaws@ai-asia.tech. A person reads every message.

Leaving a game

Hold the top-left corner of the screen for 3 seconds, then tap 1, 2, 3 in order. The numbers disappear after 5 seconds, so a paw can't do it.

My cat keeps leaving the app

iPhone and iPad can't lock an app by themselves. Turn on Guided Access: Settings, Accessibility, Guided Access. Then open ZenPaws and press the side button (or Home button) three times. The app's menu has the same steps under "Keep the game on screen".

The purchase doesn't open

Turn off Guided Access first, since it uses the same side button that confirms a purchase. On a new device, use "Restore purchase" in the menu with the same Apple ID. Refunds go through Apple: reportaproblem.apple.com.

My cat doesn't react

Some cats ignore screens. Try a slower speed, a larger toy and the mouse. A darker room helps.